Customer Success Manager

Remote
Full Time
Customer Success
Mid Level
Company Description
RaySecur is revolutionizing security imaging with the world’s first desktop scanners capable of seeing inside objects, providing x-ray-like imaging without any harmful x-rays, in real-time and 3D. Backed by cutting-edge AI software and 24/7 expert support, our systems are used by some of the largest Fortune 500 companies, departments of corrections, and governments to detect contraband and security threats to keep people safe.

Job Overview:
**PREFERENCE FOR LAW ENFORCEMENT, MILITARY (EOD), CORRECTIONS - THIS ROLE WILL BE PRIMARILY WITHIN CORRECTIONS FACILITIES** We are seeking a positive, customer-focused individual to join our Customer Success team as a Customer Success Manager (CSM). If you possess strong communication skills, technical aptitude, and a passion for customer service, we will provide the industry-specific training required for you to excel in this role supporting both hardware and software solutions. In this customer-facing role, you will travel extensively to correctional facilities and security sites across an assigned territory and the nation, working closely with clients to ensure successful onboarding, adoption, and ongoing satisfaction with our products.

Who You Are:
You possess a keen interest in security technology and are adept at applying your skills in technical troubleshooting and problem-solving. Your ability to communicate clearly and effectively is one of your strengths, and you are comfortable both in leading training sessions and working collaboratively within a team. You're known for your attention to detail, which ensures precision in executing tasks and managing customer relationships.

You are ambitious and eager to expand your expertise, particularly in a role that allows you to grow into a seasoned expert. You are looking for an opportunity where you can contribute to significant projects, enhance customer experiences, and have a measurable impact on your organization.

With a background in corrections, law enforcement, security, or the military, you bring a solid foundation in understanding complex operational environments. This position represents a chance for you to leverage your career experience into a role that offers growth, learning opportunities, and the chance to make a tangible difference in the safety and operations of diverse organizations.

Key Responsibilities: Requires extensive travel to correctional facilities and security sites across the nation.
  • Customer Onboarding: Act as the primary point of contact for our clients in the correctional, law enforcement, and private security sectors. Manage and facilitate the onboarding of new clients, guiding them through hardware setup and software implementation.
  • Client Training: Travel extensively to various facilities across the country to provide hands-on training sessions for clients to ensure they fully understand how to utilize both the hardware and software tools.
  • Support & Troubleshooting: Collaborate with internal teams to resolve client issues related to hardware and software products, ensuring timely resolutions.
  • Relationship Building: Cultivate and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs.
  • Product Expertise: Learn the ins and outs of both our hardware and software solutions. Continuously develop your technical understanding to better support clients.
  • Feedback & Insights: Collect customer feedback and share insights with internal teams to improve the product and customer experience.
Qualifications:
  • Since most of your customers will be in corrections, a background in corrections, law enforcement, security, or the military is highly desired; this is a great opportunity for someone with this background who is looking to make a career change!
  • Strong communication, interpersonal, and problem-solving skills, with a teacher/trainer spirit.
  • Technical aptitude with an ability to learn new systems and products quickly (e.g., previous experience in IT, customer service, sales, or project management is a plus).
  • Experience working with customers or clients in any capacity is essential.
  • Self-starter with a growth mindset and a willingness to take on new challenges.
  • Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Comfortable with frequent onsite travel to client locations.
Why Join Us?
We provide a robust training program to ensure you succeed in your new role, along with opportunities for professional growth in a cutting-edge industry. If you're looking for a career shift that blends technical work, customer interaction, and problem-solving, we want to hear from you!
  • Competitive salary and comprehensive benefits package.
  • Dynamic and challenging work environment with opportunities for personal and professional growth.
  • Supportive team structure under the leadership of industry experts.
  • Tools and resources to perform at your best while on the road.
Note: Due to the nature of the locations visited, candidates may be subject to additional background checks and security clearances.
 
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*